{"id":120,"date":"2026-04-10T19:57:47","date_gmt":"2026-04-10T17:57:47","guid":{"rendered":"https:\/\/retrovault.site\/?page_id=120"},"modified":"2026-04-10T19:57:50","modified_gmt":"2026-04-10T17:57:50","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/retrovault.site\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div ><style>#sp-ea-119 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-119.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444444;}#sp-ea-119.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-119.sp-easy-accordion>.sp-ea-single {background: #eeeeee;}#sp-ea-119.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #000000;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1775842700\"><div id=\"sp-ea-119\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1190\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1190\" aria-controls=\"collapse1190\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> \u00bfCu\u00e1l es el plazo de entrega?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1190\" data-parent=\"#sp-ea-119\" role=\"region\" aria-labelledby=\"ea-header-1190\"> <div class=\"ea-body\"><p>Los env\u00edos se realizan en un plazo de 3 a 5 d\u00edas h\u00e1biles para toda Espa\u00f1a peninsular. Para Canarias, Baleares, Ceuta y Melilla el plazo puede ser de 5 a 7 d\u00edas h\u00e1biles. Una vez que tu pedido sea enviado, recibir\u00e1s un email con el n\u00famero de seguimiento para que puedas rastrear tu paquete en todo momento.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1191\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1191\" aria-controls=\"collapse1191\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> \u00bfLos productos vintage est\u00e1n revisados?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1191\" data-parent=\"#sp-ea-119\" role=\"region\" aria-labelledby=\"ea-header-1191\"> <div class=\"ea-body\"><p>S\u00ed, todos nuestros productos pasan por un proceso exhaustivo de revisi\u00f3n, limpieza y prueba antes de ser publicados en la tienda. En el caso de las c\u00e1maras anal\u00f3gicas, verificamos el obturador, la c\u00e9lula de exposici\u00f3n y el estado general de la \u00f3ptica. Los vinilos son inspeccionados visualmente y clasificados seg\u00fan su estado. Solo publicamos productos que consideramos que est\u00e1n en condiciones \u00f3ptimas para su uso o colecci\u00f3n.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1192\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1192\" aria-controls=\"collapse1192\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> \u00bfLos productos tienen garant\u00eda?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1192\" data-parent=\"#sp-ea-119\" role=\"region\" aria-labelledby=\"ea-header-1192\"> <div class=\"ea-body\"><p>Todos los productos vendidos en RetroVault cuentan con una garant\u00eda de 6 meses frente a defectos de funcionamiento no apreciables en el momento de la compra. Esta garant\u00eda no cubre da\u00f1os por mal uso o desgaste normal del producto. En el caso de los vinilos y art\u00edculos de colecci\u00f3n, la garant\u00eda se limita a la descripci\u00f3n del estado publicada en la ficha del producto. Si tienes cualquier problema con tu compra, no dudes en contactarnos y buscaremos la mejor soluci\u00f3n.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1193\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1193\" aria-controls=\"collapse1193\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> \u00bfPuedo devolver un producto?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1193\" data-parent=\"#sp-ea-119\" role=\"region\" aria-labelledby=\"ea-header-1193\"> <div class=\"ea-body\"><p>S\u00ed, aceptamos devoluciones en un plazo de 14 d\u00edas desde la recepci\u00f3n del pedido, conforme a la normativa europea de comercio electr\u00f3nico. El producto debe estar en el mismo estado en que fue recibido. Para iniciar una devoluci\u00f3n simplemente cont\u00e1ctanos por email y te guiaremos durante todo el proceso. Los gastos de devoluci\u00f3n corren a cargo del comprador salvo en casos de error por nuestra parte.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1194\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1194\" aria-controls=\"collapse1194\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> \u00bfC\u00f3mo est\u00e1n embalados los productos para el env\u00edo?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1194\" data-parent=\"#sp-ea-119\" role=\"region\" aria-labelledby=\"ea-header-1194\"> <div class=\"ea-body\"><p>Todos nuestros productos son embalados con especial cuidado para garantizar que lleguen en perfectas condiciones. Las c\u00e1maras y consolas se protegen con material de burbuja y cajas de cart\u00f3n reforzado. Los vinilos se env\u00edan en fundas protectoras r\u00edgidas espec\u00edficas para discos, evitando cualquier doblez o rotura durante el transporte. Nos tomamos muy en serio el embalaje porque sabemos lo valioso que puede ser cada pieza para nuestros clientes.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1195\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1195\" aria-controls=\"collapse1195\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> \u00bfC\u00f3mo puedo contactar con vosotros?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1195\" data-parent=\"#sp-ea-119\" role=\"region\" aria-labelledby=\"ea-header-1195\"> <div class=\"ea-body\"><p>Puedes contactar con nosotros a trav\u00e9s del formulario de contacto de nuestra web o escribi\u00e9ndonos directamente a <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@retrovault.site\">info@retrovault.site<\/a>. Intentamos responder todos los mensajes en un plazo m\u00e1ximo de 24 horas en d\u00edas laborables. Tambi\u00e9n puedes seguirnos en nuestras redes sociales donde publicamos novedades, curiosidades y contenido sobre el mundo del coleccionismo vintage.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-120","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas Frecuentes - RetroVault<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/retrovault.site\/en\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas Frecuentes - 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